Changing or cancelling an appointment
| When you tell us | Charge |
|---|---|
| More than 48 hours before | Free |
| Less than 48 hours before | 50% of the appointment fee |
| Missed appointment without notice | The full appointment fee |
To change or cancel, call 0306 999 0123 or email hello@adhdhealth.co.uk. If you’re unwell or something unexpected happens, talk to us. We’ll always be reasonable.
Your 14-day right to cancel
You can cancel within 14 days of booking for a full refund. If you ask us to start work within those 14 days, for example by reviewing your questionnaires, we’ll deduct the cost of work already done.
Cancelling an assessment
If you cancel after the 14-day period but before your assessment, we’ll refund your fee minus £150 for work already completed, such as reviewing questionnaires and school information.
If we need to cancel
If we have to cancel, for example because a clinician is unwell, we’ll offer the earliest alternative. If that doesn’t suit you, we’ll give you a full refund for the appointment.
Titration
If you stop titration early, we’ll refund the part of the fee for reviews that haven’t taken place, minus any prescriptions already issued.
How refunds are paid
Refunds are paid to the card you used, within 14 days of being agreed.