These terms apply when you book or use services from ADHD Health Ltd is a company registered in England and Wales, number 00000000. ICO registration number ZA000000. Please read them with our fees, cancellations and refunds and privacy policies.
Who can use our services
- Adults aged 18 and over, and children aged 6 to 17 with the consent of a parent or carer who has parental responsibility
- People living in the UK and registered with a UK GP
- People who are not in crisis. We are not an emergency service
Our clinical judgement
Our clinicians use their professional judgement in line with national guidance. We can’t guarantee a particular outcome. Booking an assessment doesn’t guarantee a diagnosis, and a diagnosis doesn’t guarantee a prescription. If a clinician decides a treatment isn’t safe or suitable, they will explain why and discuss alternatives.
Booking and payment
Fees are shown on our fees page and confirmed in writing when you book. Assessment fees are paid in full when you book. Titration is paid when it starts.
Prescriptions
Some ADHD medicines are controlled drugs. We follow strict rules on how they are prescribed, monitored and collected. We may pause prescribing if required health checks or reviews are missed, and we’ll always tell you why and how to restart.
Your responsibilities
- Give us accurate, complete information about your health and history
- Keep your GP details up to date
- Join video appointments from a private place where you can talk freely
- Don’t record appointments without our agreement
- Treat our staff with respect. We may end our service to anyone who is abusive
Cancelling your contract
You have 14 days from booking to cancel under the Consumer Contracts Regulations. If you ask us to start within those 14 days, you’ll pay for any work already done. See our cancellations and refunds policy.
Our liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, or anything else that can’t be limited by law. Our clinicians hold appropriate professional indemnity cover.
Complaints and law
If something goes wrong, please see our complaints policy. These terms are governed by the law of England and Wales.