Frequently asked questions
Straight answers to the questions we hear most. If yours isn’t here, get in touch.
Booking and assessment
Do I need a referral from my GP?
No. You can book directly with us. We’ll ask for your GP’s details, because keeping your GP informed is part of safe care and is needed if you start treatment.
How long will I wait?
Assessments are usually available within 2 to 4 weeks. We’ll give you exact dates when you book.
How long does an assessment take?
For adults, the video appointment is about 90 minutes, plus about an hour of questionnaires beforehand. Children’s assessments are split into a parent session of about 90 minutes and a shorter session with your child.
Is the assessment done online?
Yes, by secure video, so you can be seen from anywhere in the UK. If video would be difficult for you, tell us and we’ll talk through the options.
Who carries out the assessment?
A consultant psychiatrist on the GMC specialist register with experience in ADHD: an adult psychiatrist for over-18s, and a child and adolescent psychiatrist for 6 to 17 year olds.
What if I’m not diagnosed with ADHD?
You get the same detailed report, explaining why and what might help instead, including any other assessments worth considering. The assessment fee is the same whatever the outcome, because the work involved is the same.
Do you assess for autism too?
We look out for signs of autism in every assessment, as it often comes alongside ADHD. If a full autism assessment is needed, we’ll explain your options.
I find forms hard. Can you help?
Yes. You can save questionnaires and come back to them, and our team can go through them with you by phone. Just ask.
Children and teenagers
What ages do you see?
We assess children and young people aged 6 to 17. ADHD is rarely diagnosed in younger children; your GP or health visitor can advise on support.
Do you need input from school?
Yes, with your consent. Seeing how your child gets on in more than one setting is an important part of an accurate assessment. We contact school directly.
Will school accept a private diagnosis?
Schools should support your child based on their needs, with or without a diagnosis. Our report and school letter set out practical adjustments to help them do that.
Can a 16 or 17 year old book themselves?
Yes. Young people aged 16 and 17 can usually consent to their own care. We’ll normally suggest involving a parent or carer, with their agreement.
Treatment and medication
Will I be prescribed medication?
Only if you want to explore it and your clinician judges it safe and suitable for you. Treatment is always your choice, and some people decide not to start medication.
What is titration?
It’s the process of finding the right medication and dose. We start low and adjust gradually, with regular reviews of how it’s helping, any side effects, and your blood pressure, pulse and weight. It usually takes 8 to 12 weeks.
What checks do you do before prescribing?
We ask about your health and family heart history, and check your blood pressure, pulse, height and weight. Sometimes we ask your GP for a heart tracing (ECG) before starting.
Where will I get my medication?
We send prescriptions electronically to a pharmacy of your choice, or to a pharmacy that delivers. Once you’re on shared care, your GP prescribes instead.
Can you take over my care if I was diagnosed elsewhere?
Usually, yes. We start with a review of your existing diagnosis and records. See transferring your care.
What if I have side effects?
Contact us through your patient portal or by phone. We’ll review you and adjust your plan. If you feel unwell and it’s urgent, call NHS 111, or 999 in an emergency.
Can I drive if I have ADHD?
You must tell the DVLA if your ADHD affects your ability to drive safely. Your clinician can talk you through this, including how medication may affect driving.
GPs, shared care and the NHS
Will my GP accept a private diagnosis?
Most GPs accept a diagnosis from a consultant psychiatrist that follows NICE guidance, but they don’t have to. Your report explains how the diagnosis was reached, which helps.
What is shared care?
Once your treatment is stable, your GP can take over prescribing under a shared care agreement while we continue to review you every year. GPs can decline. If yours does, we can carry on prescribing privately.
Can I use NHS Right to Choose?
We’re a private, self-pay service at the moment. If you live in England, you can ask your GP about a referral to an NHS-funded provider under Right to Choose. Waiting times for those services vary.
Can I go back to the NHS later?
Yes. Having a private assessment doesn’t stop you using NHS services. With your consent, we’ll share your report and treatment records with your GP.
Fees and payment
What does the assessment fee include?
Questionnaires, the assessment itself, your written report and a letter to your GP (and to school, for children). See our full fees.
Do you take health insurance?
Some insurers cover ADHD assessment. Check with your insurer before booking. We’ll give you an itemised invoice to claim back.
Can I spread the cost?
Ask us when you book. We’ll explain any options available.
Do I get a refund if I’m not diagnosed?
The assessment fee is the same whatever the outcome, because the work is the same. If you booked a package and ADHD isn’t diagnosed, we refund the titration part in full.
What if I need to cancel?
You can move or cancel free of charge with at least 48 hours’ notice. See our cancellations and refunds policy.
Still have a question?
Book a free 15-minute call, or send us a message. We reply within 1 working day.
Or call us on 0306 999 0123, Monday to Friday, 9am to 6pm.